Terms & Conditions

At Signature of Double Bay we comply with the Australian Consumer Laws. In using and purchasing on this website you agree to Signature of Double Bay's Terms and Conditions and policies below:

Terms and Conditions

  • Prices

At Signature of Double Bay our prices are displayed are indicative of the country you are browsing our website from.

All prices displayed in AUD are inclusive of government goods and service tax.

Signature of Double Bay reserves the right to change it's prices at any time for legitimate purposes. 

Sale prices may vary between Signature of Double Bay Store and online.

  • Payments

At Signature of Double Bay We accept the following payments Paypal, MasterCard and Visa. Our payment gateways adhere to the Payment Card Industry Data Security Standard (PCI-DSS). 

Signature of Double Bay is hosted on Shopify Inc. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. The purchase transaction data is stored only as long as is necessary to complete your transaction.

Returns and Refunds

At Signature of Double Bay we hope you are happy with your purchase. If you are not happy with your purchase and would like to return your item/s we will issue you with a credit note once the item has been returned, that is valid for 6 months.

Please note we do not offer refunds unless the item is faulty. In the unlikely event that you have received a faulty item please email us at signaturedbonline@gmail.com with your order number, photos of the damaged item within 7 days of your purchase.

Please note we do not offer returns or refunds on sale items.

All item/s must be returned in the original condition they were sent in. All tags must be in place and the garment must not have been worn.

You are responsible to return the item/s using a reputable courier or postal service that is traceable. We are not liable for any returns that are damaged or missing.

Shipping and Delivery

Once you have placed your order please allow 1 business day for order dispatch.

  • Free in-store pick Up

If you would like to arrange an in-store pick up at our Signature of Double Bay Boutique - please select "In-store PickUp" at Checkout. Once you have received an Order dispatch email your item will be ready to collect from:

Signature of Double Bay

Shop 1
401-407 New South Head Rd
Double Bay
New South Wales
2028

  • Shipping

All our items are shipped via Australia Post from Double Bay Australia. Once your package has been dispatched you will receive a tracking number via email.

Please ensure your delivery details are correct when placing your order as we are unable to change the address once the order has been processed.

  • Domestic Shipping

$15 flat rate shipping charge for Express Shipping domestically. Delivery timeframe 1 business day within metro areas. Rural areas may take up to 4 business days. A signature is required on delivery.

Please note we do not ship to PO Boxes, please supply an address where you are able to sign for your package.

  • International Shipping

$45 International flat rate shipping fee. Please note that shipping delivery times will vary between countries. Please allow 14 days for delivery.

All packages will require a signature on delivery.

All importation customs and duty charges are the responsibility of the customer. 

For any enquiries please email signaturedbonline@gmail.com

 

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.signatureofdoublebay.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:


FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

NEWSLETTER

Once you purchase through Signature of Double Bay, unless you have specified otherwise, we will automatically add you to our mailing list to receive updates on New Arrivals and Sales, and information on Signature of Double Bay. If you wish to remove your email address from this list please click unsubscribe at the bottom of the email.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at signaturedbonline@gmail.com or by mail using the details provided below:

Shop 1, The Royal Arcade, 401-407 New South Head Rd, Double Bay, NSW, 2028, Australia